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Coaching Skills For Workplace Leaders

This program has been recognised as equivalent to two units in the Training Package BSB 40807 Certificate IV in Frontline Management.

Upon successful completion of this program, applicants choosing to undertake that certificate will gain credits for the units.

BSBWOR401A Establish Effective Workplace Relationships and BSBWOR402A Promote Team Effectiveness, through the Registered Training Organisation, Queensland Training Solutions.

[2 Day Program]

The responsibilities of a leadership position are complex - demanding a complete mind shift from operational responsibilities. As a leader you now need to know how to handle difficult situations sensitively – without alienating people; how to recognise potential and bring out the best in people; how you can motivate your staff to stay - and do their best for your business; and how you can hold people accountable for their actions.

"We simply cannot afford the luxury of managing in the same way as we have in the past. All managers have had to become more of a coach and a counsellor; leaders who are receptive to the notion of empowerment."
Stephen Croni, Group Personnel Director Rank, Xerox

Coaching is a recognised style for leaders wanting to develop individuals. It provides a solution-focused framework for acknowledging and building people's strengths, with simple, practical and effective strategies for coaching your staff to top performance. Coaching tools allow leaders to monitor progress and also to focus on their own leadership development.

Learning Outcomes:

This program will significantly enhance leaders interpersonal and feedback skills, enabling them to:

  • Identify individual strengths – and lift expectations
  • Develop practical questioning techniques to engage commitment
  • Use a coaching framework to establish goals and action plans
  • Use a structured, reflective process and strategies for keeping all people accountable
  • Reach agreement on performance standards and define responsibilities
  • Make personal commitment to ongoing development
  • Practice with and takeaway a personal tool kit

PDF PDF Brochure: Coaching Skills For Workplace Leaders

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What Others have said:

"I’d been exposed to coaching before, but after this program I was able to use questioning techniques to help one of my staff members prioritise his work schedule. I kept asking questions such as “Why……” and “Why did you make that decision?” and What will happen if…”, so that he would know what were the important issues. I think it gives anyone a real boost in confidence if they can sort out their own concerns; and it feels good to be able to help – just by asking the right questions."
Elizabeth Salter, Technical & Development Manager